Last updated: 06 February 2026
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website and related services (the “Service”).
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
1.1 Information You Provide Directly
- Name
- Email address
- Contact number
- Postal or physical address
- Any other information you knowingly submit via forms, WhatsApp, email, or other communication channels.
1.2 Log Data
When you visit our website, your browser automatically sends us “Log Data,” which may include:
- IP address
- Browser version
- Pages visited
- Date, time, and duration of visits
- Referring pages
- Other diagnostic information
1.3 Cookies
We use cookies to:
- Improve site functionality
- Enhance user experience
- Analyse traffic patterns
You can choose to accept or refuse cookies.
2. How We Use Personal Information
We use your information to:
- Provide and maintain the Service
- Improve user experience and website performance
- Communicate with you (support, updates, notifications)
- Detect, prevent, and address technical issues
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing of Personal Information
We may share information with:
- Service providers assisting with website hosting, analytics, or support
- Legal authorities when required by law
- Internal team members who require access to fulfil their duties
All operators and service providers are bound by confidentiality and data‑protection commitments.
4. Data Security
We take reasonable steps to protect your information through:
- Encryption
- Secure hosting environments
- Access controls
- Monitoring and auditing of systems
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Data Protection Rights
You may request the following at any time:
- Access to your personal information
- Correction or updating of data
- Deletion of your personal information
- Withdrawal of consent
- Objecting to processing activities
To exercise your rights, contact us at:
Email: [Insert Privacy Email]
Telephone: [Insert Contact Number]
We will respond within 30 days.
6. Retention of Information
We retain your information only for as long as:
- It is needed for operational purposes
- Required by legal or regulatory obligations
- Necessary to resolve disputes or enforce agreements
After this period, the information is securely deleted or anonymised.
7. Third‑Party Services
We may use third‑party service providers (such as hosting, analytics or communication platforms). These services have their own privacy practices, and we encourage you to review them.
8. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third‑party websites.
9. Children’s Privacy
Our Service does not target anyone under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated and published on this page.
11. Contact Us
For any questions about this Privacy Policy or the handling of your personal information, contact us at:
Email: info@nel-associates.co.za
Address: Unit 8, Railway Park, Railway Road, Montague Gardens, Cape Town
Website: www.nel-associates.com